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Compliments & Complaints

Do you have something to say about services in Bury, good or bad? If so, we would love to hear your feedback. We can use this information to feed into the commissioning cycle and help change services in Bury.

Please click here for BURY2GETHER's Feedback Form.

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Not happy with a service? Don't know where to turn?

Below are links for individual services and how to complain directly.

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How to complain about the NHS

You have the right to make a complaint about any aspect of NHS care, treatment or service.

Click here to go to the NHS website for more information on how to make a complaint.

Feedback to your health and social care champion Healthwatch.  

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How to complain about CAMHS

Including their SPOC (single point of contact) services such as: First Point Family Support and Early Break.

Click here to make a complaint to PALS (Patient Advice and Liaison Service) for Pennine Care NHS Foundation Trust.

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How to complain about Community Health Services (Northern Care Alliance)

Click here to make a complaint to PALS (Patient Advice and Liaison Service) for Pennine Care NHS Foundation Trust.

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How to complain about a hospital/community or mental health service

Click here for more information.

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How to complain to the Local Authority

Information regarding making a complaint against Council Services, including Adult Social Care, Children's Services, Schools and Six Town Housing.

Click here to make a complaint about Bury Local Authority.

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Click here for useful Information from IPSEA on making complaints about EHCPs (Education Health Care Plans).

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'What you do today can improve all your tomorrows '
Ralph Marston

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